Terms & Conditions
Payment
INEL accepts online payments with the following credit cards: Visa/Dankort, Visa, Mastercard, MobilePay Online, and ApplePay. Payment will only be deducted from your account when the physical item is shipped unless otherwise agreed or stated on your order.
Transaction Disputes
If you notice unauthorized transactions or discrepancies on your payment statement related to a purchase from INEL, you should contact your card issuer or bank immediately to dispute the charge. Under EU law, you have the right to dispute unauthorized transactions up to 13 months after the transaction date, depending on your bank's policies. For assistance with transaction inquiries, you can also contact us at info@inel.dk.
Amount Reserved
When using a payment card, a reservation is made for the transaction amount. This reservation is in place until the webshop processes and ships your order. Upon shipment, the reserved amount will be withdrawn from your account. The reservation period depends on your card issuer's policies.
Debit Card Authorization
When using a Debit Card, funds may appear as reserved on your account, reducing your available balance. If the order is canceled, the webshop cannot withdraw the amount, but the reservation may still appear on your account for a limited time. Contact your bank for clarification if needed.
Credit Card Authorization
For credit card payments, the funds will be withdrawn when the webshop processes the payment. The transaction will appear on your account once the payment is finalized.
INEL uses a secure payment server that encrypts all information with SSL protocol, ensuring your data is secure and cannot be accessed by third parties. INEL's website also uses SSL encryption for all pages.
Delivery and Shipment
The delivery time for your order is 2-4 business days.
We send packages via Dao, GLS, or PostNord. Freight costs are calculated based on the weight of the items.
You can choose to have your shipment sent to your home address or the nearest parcel shop.
You will receive a tracking number upon shipment to monitor the delivery at all times.
If You Regret Your Purchase (Right of Withdrawal)
INEL offers a 14-day full refund for goods purchased on the website unless otherwise stated in your order.
The 14-day period begins on the day the order is delivered.
The cost of returning items is your responsibility.
You must notify us of your decision to cancel the purchase within 14 days of delivery and ensure the item is returned to us no later than 14 days after you inform us of your decision.
If you wish to use your right of withdrawal, please contact us at info@inel.dk and clearly state that you want to cancel your purchase. Return address: Line Thomsen, att: INEL, Frederiksborggade 33 3.th, 1360 Copenhagen, Denmark.
Condition of Returned Items
You are responsible for the condition of the product and for any diminished value caused by handling it beyond what is necessary to determine its nature, characteristics, and functionality.
This means you may inspect the item as you would in a physical store, but if the item shows signs of use beyond this, it may be considered used and have a reduced value. Refunds for returned items will reflect this reduction.
INEL reserves the right to assess the condition of returned items.
Warranty (Statutory Rights)
All products are covered by a 2-year statutory warranty under the Danish Sales of Goods Act, which applies to defects in materials, fabrication, and functionality.
You must report any defects within a reasonable time after discovering them. We consider up to two months after discovery to be a reasonable timeframe unless otherwise agreed.
INEL will refund reasonable shipping costs related to legitimate warranty claims.
The warranty does not cover damages caused by improper handling or unusual use.
To initiate a warranty claim, contact us at:
INEL
info@inel.dk
Warranty claims sent using a cash-on-delivery system will not be accepted.
Customer & Privacy Policy
INEL does not resell or share personal information with third parties. Your personal information is only stored in our customer directory. You may request deletion of your personal data at any time.
To process your order, we need the following information:
Name
Address
Phone number
Email address
Your information is stored securely and only used for order fulfillment purposes. Personal information is stored for up to five years, as required by Danish law, and then deleted.
You have the right to access your stored data and request corrections or deletion. For inquiries, please contact info@inel.dk
Cookies and Log Statistics
INEL uses cookies to optimize your shopping experience. Cookies can be deleted from your browser at any time.
We also use log statistics to track website performance and improve user experience.
Right to Complain
If you experience any issues, please contact us at info@inel.dk. We strive to resolve all concerns promptly and ensure your satisfaction.
Reservation
We reserve the right for typographical errors, pricing changes, and out-of-stock items.
Please note that colors shown on the website may vary depending on your device settings. Natural materials such as pearls and stones may vary in shape and color due to their organic origin.
